Zendesk 2024 Maintenance: Affected Products
Which Zendesk products will be affected by the 2024 maintenance?
All Zendesk products will be affected by the scheduled maintenance in 2024. The maintenance involves a critical version upgrade to the AWS Aurora software, impacting database clusters across all Zendesk regions and products. While most upgrades will occur without service disruption, a small percentage may cause temporary service impacts. The maintenance is scheduled from June 25 to September 2, 2024.
More related questions
What is the purpose of the scheduled maintenance by Zendesk in 2024?
Zendesk is performing scheduled maintenance to upgrade the AWS Aurora software. This upgrade is crucial for improving performance, features, and security of the cloud storage platform. The maintenance will occur between June 25 and September 2,…
Will there be any service disruptions during the Zendesk maintenance?
There may be brief service disruptions during the Zendesk maintenance. While most database upgrades will not disrupt service, a small percentage may cause intermittent errors or performance degradation. These issues are expected to be brief,…
What should customers do during the Zendesk maintenance period?
Customers do not need to take any action during the Zendesk maintenance period. The upgrades will be rolled out incrementally, ensuring that only small portions of Zendesk's capabilities are offline at any given time. Customers may experience brief…
How will Zendesk handle unexpected issues during the maintenance?
Zendesk has thoroughly tested the maintenance tasks to minimize customer impact. However, if unexpected issues arise, Zendesk's product and engineering teams will closely monitor services and swiftly resolve any problems. Customers should contact…
What are the expected behaviors during the Zendesk maintenance windows?
During the maintenance windows, customers may experience intermittent errors or performance degradation, but these should be brief and specific to certain features. The most likely errors are 4xx or 5xx server errors, and no data will be lost….
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