Workflow for Deleting Personal Data in Zendesk
What is the workflow for deleting personal data in Zendesk?
The workflow for deleting personal data in Zendesk involves three main steps: deleting personal data in ticket conversations, removing data from other Zendesk products, and finally, permanently deleting the end user or agent. This order is crucial to ensure all personal data is identified and removed before the user is deleted.
More related questions
What is personal data according to Zendesk?
Personal data is any information that can identify an individual, such as an email address or phone number. It can also include data that indirectly identifies someone, like a nickname combined with a work address. Your organization must decide…
How do I permanently delete a user in Zendesk?
To permanently delete a user in Zendesk, you must first delete their personal data from all resources. This includes ticket conversations, Zendesk Guide, Chat, Talk, and Explore. Once all data is removed, you can proceed to delete the user in…
What are the effects of permanently deleting a user in Zendesk?
Permanently deleting a user in Zendesk removes their profile and replaces their name with 'Permanently Deleted User' in system fields. It also deletes them from any organizations or groups and scrubs their CSAT comments while preserving ratings….
How can I delete personal data in ticket conversations?
To delete personal data in ticket conversations, you can redact strings or permanently delete tickets. Use the Ticket Redaction app or native redaction in Zendesk Agent Workspace to remove data. Closed tickets must be permanently deleted as they…
How do I delete personal data in other Zendesk products?
To delete personal data in other Zendesk products, you must remove it from resources like Help Center content, leads in Sell, chat transcripts, message conversations, and call recordings. Each product has specific steps for data deletion, and it's…
Can I use the Zendesk API to delete personal data?
Yes, you can use the Zendesk API to find and delete personal data in ticket conversations. The API allows you to redact strings, attachments, and permanently delete tickets. This can be particularly useful for automating the data deletion process.
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