Workaround for Removing Due Date in Zendesk
Discover the workaround for removing a due date in Zendesk by changing the ticket type.
What is the workaround for removing a due date in Zendesk?
The workaround for removing a due date in Zendesk involves changing the ticket type.
If you've set a due date in a task ticket and need to remove it, you can do so by updating the ticket type to a different category such as question, problem, or incident. After submitting this change, revert the ticket type back to task, and the due date will be cleared.
More related questions
How can I remove the due date from a Zendesk task ticket?
To remove the due date from a Zendesk task ticket, you need to change the ticket type. Once a due date is set in the task ticket field, you can remove or update it by changing the type of the ticket. Update the type field to a question, problem, or…
Why can't I directly remove the due date from a Zendesk task ticket?
Currently, Zendesk does not allow direct removal of a due date from a task ticket. To remove a due date, you must change the ticket type to another category like question, problem, or incident, and then change it back to task. This process clears…
Is there a bug related to removing due dates in Zendesk task tickets?
Yes, there is a known issue with removing due dates in Zendesk task tickets. Users have expressed frustration over the inability to directly remove due dates from task tickets. The current workaround involves changing the ticket type to another…
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