Workaround for Auto-Opening Top Nav App in Zendesk
What is the workaround for opening a top nav app automatically in Zendesk?
The workaround for opening a top nav app automatically involves using a background app. Since top nav apps aren't loaded into the DOM until opened, you can use the instances API from a background app to open it.
By setting your app's locations to bothtop_barandbackground, the background app loads immediately, allowing you to use it to open the top nav app. Use theZAFClientto get instances and invoke thepopovermethod on the top bar app. For more details, see theoriginal article.
More related questions
Can I automatically open a top nav app in Zendesk Apps V2?
Yes, you can automatically open a top nav app, but not directly from the top nav itself. Top nav apps aren't loaded into the DOM until they're opened. To work around this, you can use the instances API from another app location, like the ticket…
How can I configure a Zendesk app to open a top nav app automatically?
To configure a Zendesk app to open a top nav app automatically, you need to use a background app. Since top nav apps aren't loaded into the DOM until opened, you can use the instances API from a background app to open it. In your app's manifest,…
Why can't I open a top nav app directly in Zendesk Apps V2?
You can't open a top nav app directly because they aren't loaded into the DOM until they're opened. This means they aren't available to make requests until that point. To open a top nav app automatically, you need to use the instances API from…
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