Why Zendesk sends new device sign-in emails
Why am I receiving emails about Zendesk sign-in from a new device?
You're receiving these emails because Zendesk detects a change in your IP address. Even if you haven't changed your physical location, your IP address can change, triggering this notification.
To stop receiving these emails, you can disable the notification by clicking your profile image in the upper-right corner, selecting 'View Profile Page', and then navigating to Security Settings > Email notifications to toggle it off. For more details, you can check the originalZendesk article.
More related questions
How can I stop receiving Zendesk new device sign-in emails?
To stop receiving these emails, you need to adjust your email notification settings in Zendesk. Simply click on your profile image at the top-right of the page, select 'View Profile Page', and then go to Security Settings. From there, you can…
What triggers the Zendesk new device sign-in email?
The email is triggered by a change in your IP address, which Zendesk interprets as a sign-in from a new device. IP addresses can change even if you haven't moved locations, which can cause these notifications to be sent. This is a security feature…
Can I identify which Zendesk instance triggered the new device email?
Currently, it's not possible to identify the specific Zendesk instance from which the access occurred in the email notification. This limitation has been noted as product feedback, and users are encouraged to engage in community discussions for…
What time zone is used in Zendesk sign-in notifications?
The time zone used in the Zendesk sign-in notification emails is based on your account's time zone settings. If you need to adjust or verify your time zone settings, you can refer to the article on configuring Zendesk Support for your locale and…
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