Why Zendesk Needs Access to Facebook Page
Understand why Zendesk requires access to your Facebook page for monitoring and managing social interactions effectively.
Why does Zendesk need access to my Facebook page?
Zendesk needs access to your Facebook page to monitor and manage posts, messages, and comments effectively. This access allows Zendesk to provide seamless integration and support for your social messaging channels.
Without proper authorization, Zendesk cannot perform these functions, leading to potential disruptions in managing your Facebook interactions. Ensure that the necessary permissions are granted to avoid deauthorization issues.
More related questions
Why was my Facebook page deauthorized in Zendesk?
Your Facebook page might be deauthorized in Zendesk due to several reasons. Zendesk monitors your Facebook pages for new posts, messages, and comments, and if it can't connect, it sends an email notification to all admins. Common reasons include…
How can I fix a deauthorized Facebook page in Zendesk?
To fix a deauthorized Facebook page in Zendesk, you need to reauthorize the connection. If you receive a notification about deauthorization, follow the instructions provided in the Zendesk article to reauthorize your account. You can also watch a…
What should I do if I receive a Facebook deauthorization email from Zendesk?
If you receive a Facebook deauthorization email from Zendesk, it means Zendesk can't connect to your Facebook page. This requires your attention to reauthorize the connection. Check if the admin who authorized the page has revoked their session or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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