Why Zendesk Explore Ignores Commas in Report Values
Understand why Zendesk Explore might ignore commas in report values and how to resolve it by using decimal fields.
Why does Zendesk Explore ignore commas in my report values?
Zendesk Explore might ignore commas in your report values if you're using the wrong field type. The system sees commas as separators when using decimal fields. To fix this, switch to a decimal field instead of a numeric ticket field, which will ensure commas are treated correctly.
For more information, visit the originalZendesk help article.
More related questions
Why are my report values ignoring commas or treating them as decimals?
If your report values are ignoring commas or treating them as decimals, it's likely due to the field type being used. When using decimal fields in Zendesk Explore, the system interprets the comma as a separator. To fix this, ensure you are using a…
How can I resolve issues with commas in Zendesk Explore reports?
To resolve issues with commas in Zendesk Explore reports, you need to ensure you're using the correct field type. If commas are being ignored or treated as decimals, switch from a numeric ticket field to a decimal field. This change will ensure…
What should I do if my Zendesk report treats commas as decimal points?
If your Zendesk report is treating commas as decimal points, it's likely because of the field type being used. To address this, switch from a numeric ticket field to a decimal field. This will ensure that commas are treated as decimal points,…
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