Why Zendesk Blocks Iframe Embedding
Why does Zendesk not allow embedding into an iframe?
Zendesk does not allow embedding into an iframe due to security risks. Specifically, the risk known as "clickjacking" involves an iframe overlaying another website, potentially tricking users into interacting with a malicious site. To prevent this, Zendesk uses the HTTP header X-Frame-options set to SAMEORIGIN, which has been in effect since June 30th, 2013. This policy ensures that Zendesk content cannot be embedded in an iframe on unauthorized sites, protecting users from potential security threats.
For more details, you can refer to theoriginal Zendesk article.
More related questions
Can I embed Zendesk Help Center articles into another site?
Directly embedding Zendesk Help Center articles into another site using iframes is not allowed. However, you can use the Zendesk API to load specific articles into your application. This approach allows you to display the content without using…
Is there a way to securely embed content into Zendesk articles?
Yes, you can embed content into Zendesk articles using the source code editor and custom CSS in your Guide theme. This method allows you to include external resources securely. Additionally, you may need to adjust your settings to allow unsafe…
What are the alternatives to using iframes for Zendesk integration?
If you can't use iframes for Zendesk integration, consider using the Zendesk API to load articles directly into your application. Other options include using the deprecated Support SDK for mobile apps or linking users to the Help Center in a new…
Can I temporarily allow iframes for testing purposes in Zendesk?
Unfortunately, Zendesk does not provide an option to temporarily allow iframes, even for testing purposes. The security policy is a blanket rule to prevent potential risks associated with iframing. If you need to conduct tests that require iframes,…
How can I integrate Zendesk chat functionality without iframes?
To integrate Zendesk chat functionality without using iframes, you can use the Zendesk Web Widget or Messaging SDK. These tools allow you to add chat features to your site or app without the need for iframes, ensuring a seamless and secure user…
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