Why Zendesk Added the Clone Feature for Bots
Why did Zendesk introduce the clone feature for bots?
Zendesk introduced the clone feature to make bot building and maintenance more efficient. Feedback from users indicated that creating similar answer flows from scratch was time-consuming. The clone feature addresses this by allowing users to copy existing answers and modify them as needed.
This change is part of Zendesk's commitment to improving the user experience by making it easier to build and manage bots. By reducing the effort required to create similar answers, users can focus on optimizing their bots for better customer interactions.
More related questions
What is the new clone feature for Zendesk bots?
Zendesk has introduced a new feature that allows you to clone answers when building bots. This means you can easily create a copy of an existing answer within the same bot or even copy it to another bot using the 'clone to…' feature. This…
How can I use the clone feature in Zendesk bots?
To use the clone feature in Zendesk bots, navigate to the conversation bots Answers tab in the Admin Center. Here, you can select an answer and choose to either clone it within the same bot or use the 'clone to…' option to copy it to another bot….
Do I need to take any action to use the new clone feature?
No action is required to start using the new clone feature in Zendesk bots. The feature is already available, and you can begin using it immediately to clone answers within or across bots. However, Zendesk encourages users to try out the feature…
Where can I provide feedback on the Zendesk clone feature?
If you have feedback or feature requests related to the new clone feature for Zendesk bots, you can share them in the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. Engaging with the…
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