Why Zendesk Added Talk Ticket Support to Agent Home
Why did Zendesk add Talk ticket support to Agent Home?
Zendesk added Talk ticket support to Agent Home to enhance channel support and capabilities. Initially, Agent Home supported messaging, web, and email tickets, which allowed for real-time conversation management and improved collaboration. By including Talk tickets, Zendesk aims to match and exceed the capabilities of the legacy agent dashboard, providing a more comprehensive tool for all Zendesk customers.
More related questions
What are the new changes to Zendesk Agent Home regarding Talk tickets?
Zendesk Agent Home now supports Talk tickets, enhancing its functionality. Previously, Agent Home was available for messaging, email, and web tickets. With this update, tickets created by Zendesk Talk can now be displayed on Agent Home, making it…
How can I activate Talk ticket support in Zendesk Agent Home?
To activate Talk ticket support in Zendesk Agent Home, simply wait for the rollout to complete. If you have been waiting for Talk compatibility, you can activate Agent Home for your team once the rollout is finished. If you have already activated…
What features are available for Talk tickets in Agent Home?
Agent Home offers several features for managing Talk tickets. Live calls are prioritized with the Recommended sort, ensuring active calls are always at the top of the work list. Completed call tickets are sorted with other asynchronous tickets like…
Do I need to do anything if I already use Agent Home?
If you are already using Agent Home, there's no need to take any action. Once the rollout is complete, Talk tickets will automatically be integrated into your Agent Home interface. This seamless update ensures you can continue managing your tickets…
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