Why Zendesk Added Recent Searches Feature
Why did Zendesk implement the recent searches and content records feature?
Zendesk implemented this feature to enhance agent efficiency by simplifying access to previously searched and viewed content.
Agents often spend a significant amount of time searching for information, including repeating the same queries. By providing quick access to recent searches and content records, Zendesk aims to streamline this process, allowing agents to focus more on their tasks and less on repetitive searching.
More related questions
What new feature has Zendesk introduced for recent searches and content records?
Zendesk has introduced a new feature that allows agents to access their recent searches and content records directly from the search bar in Support. When agents click the search bar, a menu appears showing their three most recent searches and three…
How can I access my recent searches and content records in Zendesk Support?
Accessing your recent searches and content records in Zendesk Support is straightforward and requires no additional setup. Simply click on the search bar within Support, and a new menu will appear displaying your three most recent searches and…
Can I disable the recent searches feature in Zendesk?
Currently, there is no option to disable the recent searches feature in Zendesk. While some users have expressed inconvenience with the feature, Zendesk's product team believes it benefits the majority of users. Feedback is encouraged, and the team…
What should I do if I encounter issues with the recent searches feature?
If you encounter issues with the recent searches feature, it's best to report them to Zendesk support. Some users have experienced problems, such as unintended navigation when entering search criteria. Zendesk is aware of these issues and is…
What happens to my recent searches if I clear my browser or switch browsers?
If you clear your browser or switch to a different browser, your recent searches and viewed content records will no longer appear. This is because the feature relies on browser data to display your recent activity. To maintain access to your recent…
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