Using a webhook to update tickets in Zendesk is not supported due to the risk of race conditions. These occur when a ticket is updated by both business rules and the API simultaneously.
When a ticket is updated, all business rules, including triggers, run in a cycle. If a webhook updates a ticket via the API, the timing of this update is unpredictable, potentially affecting other business rules. This can lead to errors and inconsistent results, which is why this method is not supported.
No, using a trigger and a webhook to update Zendesk tickets is not recommended. This approach can lead to errors due to race conditions, which occur when a ticket is updated by business rules and the API simultaneously. When a ticket is created or…
Using triggers and webhooks in Zendesk can lead to race conditions, causing errors. This happens when a ticket is updated by both business rules and the API at the same time. In Zendesk, business rules run in cycles whenever a ticket is created or…
A race condition in Zendesk ticket updates occurs when a ticket is updated by business rules and the API at the same time, leading to errors. In Zendesk, every time a ticket is created or updated, all business rules run in a cycle. If a trigger…
Instead of using webhooks, consider using a ZIS flow to update Zendesk tickets. This approach can help avoid the risks associated with race conditions. A ZIS flow provides a more stable solution for updating tickets, as it doesn't involve the…