Why Emails Get Cut Off in Zendesk
What causes emails to be cut off in Zendesk?
Emails can be cut off in Zendesk if they exceed the 64kB size limit. This often happens with emails containing large tables, spreadsheets, or extensive text.
Additionally, the way an email is sent by the sender's mail server or app can affect how it appears in Zendesk. Sometimes, add-ons or alterations by the mail server can lead to content being truncated. Zendesk displays emails as they are received, without modification.
More related questions
Why can't I see the full body of an inbound email in Zendesk?
Inbound emails in Zendesk are limited to 64kB, which can cause content to be cut off. If an email contains a table, spreadsheet, or text exceeding this size, the comment will be truncated at 64kB. To view the complete email, you can use the 'view…
How can I view the full content of a cut-off email in Zendesk?
To view the full content of an email that has been cut off in Zendesk, use the 'view original email' option. This feature allows you to see the entire email in a new window. Emails are sometimes truncated due to a 64kB size limit, especially if…
Is there a way to highlight where an email is cut off in Zendesk?
Currently, Zendesk does not have a feature to highlight where an email is cut off. The content may be truncated without any indicators like the usual three dots. This can make it challenging to identify where the content ends. However, using the…
Can the way an email is sent affect its display in Zendesk?
Yes, the way an email is sent can affect how it is displayed in Zendesk. Sometimes, the sender's mail server or app might alter the email, leading to content being cut off. Zendesk displays emails as they are received, without making any…
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