Why Drop-Down Fields Change with Tags in Zendesk
Why does the drop-down field in Zendesk change when I add a tag?
The drop-down field in Zendesk changes when a tag is added because each value in the drop-down is linked to a specific tag. When you select a value in a ticket, the corresponding tag is automatically added.
If you manually add a tag to a ticket, the drop-down field will update to reflect the value associated with that tag, provided the tag is part of the item list. This feature streamlines ticket management by ensuring that drop-down fields are automatically updated based on the tags present. For more details, you can check out the originalZendesk article.
More related questions
How do tags affect drop-down fields in Zendesk tickets?
Tags directly influence drop-down fields in Zendesk tickets by linking each drop-down value to a specific tag. When a value is selected, its corresponding tag is automatically added to the ticket. Conversely, if you add a tag manually, the…
Can I manually update a drop-down field by adding a tag in Zendesk?
Yes, you can manually update a drop-down field by adding a tag in Zendesk. If the tag you add is part of the drop-down's item list, the field will automatically update to reflect the corresponding value. This feature allows for seamless updates to…
What is the relationship between drop-down values and tags in Zendesk?
In Zendesk, each drop-down value is associated with a specific tag. This relationship means that selecting a value in a drop-down field automatically adds the corresponding tag to the ticket. Similarly, if a tag is added manually, the drop-down…
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