Why does Zendesk skip ticket IDs?
Understand why Zendesk skips ticket IDs to maintain unique and sequential numbering, even with failures.
Why does Zendesk skip ticket IDs?
Zendesk skips ticket IDs to maintain unique and sequential numbering, even when ticket creation fails or tickets are deleted.
When a ticket is deleted or if the creation process fails due to missing required fields or API issues, the system skips the ID that would have been used. This ensures that each ticket ID remains unique, preventing any duplication or confusion in the ticketing system.
More related questions
Why are some Zendesk ticket IDs missing?
Ticket IDs in Zendesk might not be perfectly sequential due to several reasons. The most common causes include ticket deletion, failed ticket creation in the agent interface or request form, and API ticket-creation failures. When a ticket is…
How can I check if a Zendesk ticket was ever created?
To check if a Zendesk ticket was ever created, you can use the Incremental Ticket Events endpoint of the API. This tool allows you to verify the existence of a ticket ID. By setting a start_time of a previous ticket's creation, you can search for…
What happens if a Zendesk ticket creation fails?
If a Zendesk ticket creation fails, the ticket ID that would have been used is skipped. This ensures that each ticket ID remains unique and sequential. Ticket creation can fail for several reasons, such as missing required fields like subject or…
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