Why Chat Rescuer Trigger Isn't in Zendesk Messaging
Understand why the chat rescuer trigger isn't compatible with Zendesk messaging and explore proactive messaging as an option.
Why doesn't the chat rescuer trigger work with Zendesk messaging?
The chat rescuer trigger doesn't work with Zendesk messaging because not all chat conditions are available in the messaging feature. This limitation means that certain triggers, like the chat rescuer, cannot function as they do in the traditional chat setup. Instead, Zendesk suggests using proactive messaging, which offers a different set of conditions to engage with customers.
More related questions
Can I use the chat rescuer trigger with Zendesk messaging?
No, you cannot use the chat rescuer trigger with Zendesk messaging. The chat rescuer trigger relies on specific chat conditions that are not available in the messaging feature. Instead, Zendesk recommends using proactive messaging, which offers…
What is the alternative to the chat rescuer trigger in Zendesk messaging?
The alternative to the chat rescuer trigger in Zendesk messaging is proactive messaging. While the chat rescuer trigger is not compatible with messaging due to unavailable conditions, proactive messaging provides additional conditions to help you…
What feedback options are available for Zendesk chat features?
If you have feedback about Zendesk chat features, you can share it on the Zendesk product feedback forum. This platform is where product managers review customer feedback to improve the service. By using the feedback template provided, you can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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