The caller ID might change due to provider settings or limitations. When a call is forwarded to a phone number in Zendesk Talk, the displayed caller ID can differ from the original caller's number. This often happens because some providers replace the original caller number with the forwarding number or another default number.
Additionally, not all telephony providers support passing through the original caller ID when forwarding calls. This limitation is usually due to network constraints or policies designed to prevent spoofing. To address this issue, it's best to contact the provider of your forwarding phone number to review their policies and settings. For more details, you can check out the article onPreparing to use Talk.
Resolving caller ID issues involves checking with your provider. If you're experiencing discrepancies in caller ID when calls are forwarded to Zendesk Talk, the first step is to contact your forwarding phone number provider. They can help you…
Caller ID discrepancies often stem from provider settings and limitations. When calls are forwarded to Zendesk Talk, the caller ID might not match the original caller's number due to several technical reasons. Providers sometimes replace the…