Why Assets Can't Be Called from script.js in Zendesk
Why can't I call assets from script.js in Zendesk?
In Zendesk, assets cannot be called from the script.js file because they need to be accessed directly from the template itself.
If you're trying to dynamically change the logo based on URL parameters, you should move the function into a script tag within the header template. This ensures that the assets are correctly processed and displayed. For more guidance, refer to the documentation or seek advice from the Zendesk community.
More related questions
How can I change the logo return URL in my Zendesk Help Center?
To change the logo return URL in your Zendesk Help Center, you need to edit the HTML in your theme. By default, clicking the logo image takes users to the home page, but you can customize this to redirect to a different URL. First, upload your logo…
What steps are involved in updating the logo URL in Zendesk?
Updating the logo URL in Zendesk involves a few key steps. First, upload your logo image to the Assets area and make a note of its URL. Then, access the Customize design section, click on Edit code, and select header.hbs from the templates list….
Can I change the alt text for the Help Center logo in Zendesk?
Yes, you can change the alt text for the Help Center logo in Zendesk. To do this, you need to modify the HTML code in your theme. Locate the logo div tag in the header.hbs template and update the alt attribute within the img tag. You can use the…
How do I find the correct path-to-image after uploading to assets?
To find the correct path-to-image after uploading to assets in Zendesk, you need to access the Assets area where your image is stored. Once you've uploaded your image, make a note of its URL. This URL will be used in the HTML code to specify the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
