Why Agents Can't Rate Tickets in Zendesk
Why can't agents rate tickets in Zendesk?
In Zendesk, only end users have the ability to submit satisfaction ratings for tickets. Agents and light agents do not have this capability.
This restriction is in place to ensure that feedback is collected from the end user's perspective, providing an unbiased view of the support experience. It helps maintain the integrity of satisfaction ratings and ensures they reflect the end user's experience.
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