Who Can Change Templates in Zendesk Help Center?
Who can change templates for articles, sections, or categories in Zendesk?
In Zendesk Help Center, agents can change the template for any article they have permission to edit. However, only Guide admins have the ability to change the template for a section or category. This ensures that only users with the appropriate permissions can make significant changes to the structure and appearance of your help center.
More related questions
How can I change the template for an article in Zendesk Help Center?
To change the template for an article in Zendesk Help Center, navigate to the article you want to edit and click 'Edit article' in the top menu bar. Alternatively, you can click the 'Manage articles' icon in the sidebar and select an article from…
Can I change the template for a category or section in Zendesk Help Center?
Yes, you can change the template for a category or section in Zendesk Help Center if you are a Guide admin. Navigate to the category or section you want to edit and click 'Edit category' or 'Edit section' in the top menu bar. Alternatively, in…
Is it possible to change templates via API in Zendesk?
Currently, it is not possible to set or update templates via API in Zendesk. This feature is not available, so any changes to templates must be done manually through the Zendesk interface by users with the appropriate permissions.
What plan do I need to change templates in Zendesk Help Center?
To change templates for articles, sections, or categories in Zendesk Help Center, you need to be on the Guide Enterprise plan or higher. This feature is not available on the Professional plan, so you may need to consider upgrading if you require…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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