Only account admins have the authority to change an agent's role in Zendesk. They can adjust both the role and the access to products for their users. This ensures that only those with the right permissions can make such changes, maintaining the security and integrity of your team's access.
To change an agent's role in Zendesk, account admins have the ability to modify the role and access to products for their users. This process involves navigating through the Admin Center where you can view and manage your team members' access and…
You can find a video tutorial on navigating the Admin Center to manage your team members' access and permissions. This tutorial will guide you through the steps needed to change an agent's role and ensure they have the correct access to products.