Who Can Be Mentioned in Zendesk Gather?
Who can be mentioned using @mentions in Zendesk Gather?
In Zendesk Gather, users can mention anyone who has a help center account and has previously posted or commented in the help center. When a user is mentioned, they receive an email notification and automatically follow the post. However, if public user profiles are not enabled or if a user hasn't submitted a post or comment, they cannot be mentioned.
More related questions
How do I enable @mentions in Zendesk Gather?
To enable @mentions in Zendesk Gather, you need to be a Guide admin. Simply go to the Guide admin, click the Settings icon in the sidebar, and then click on Gather Settings. From there, select 'Enable @mentions' and click 'Save'. Once enabled,…
Can I disable @mentions in Zendesk Gather?
Yes, you can disable @mentions in Zendesk Gather if you're a Guide admin. To do this, go to the Guide admin, click the Settings icon in the sidebar, and then click on Gather Settings. Simply deselect the 'Enable @mentions' checkbox and save your…
What are the limitations of using @mentions in Zendesk Gather?
When using @mentions in Zendesk Gather, users can include up to 15 mentions per comment. Additionally, if public user profiles are not enabled, or if a user hasn't posted or commented in the community, they cannot be mentioned. This ensures that…
How do users mention others in Zendesk Gather comments?
To mention another user in Zendesk Gather comments, users should type '@' followed by at least the first three characters of the user's alias or username. An autocomplete menu will appear, allowing users to select the person they want to mention….
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