Where to View Chat Ratings in Zendesk Chat
Where can I view chat ratings in Zendesk Chat?
Chat ratings can be viewed in the chat transcript under History. You can also use advanced search options to find chats by rating. Additionally, you can export chat details, including ratings, as a CSV file for further analysis. This feature allows you to keep track of visitor satisfaction over time.
More related questions
How can I enable chat ratings in Zendesk Chat?
To enable chat ratings in Zendesk Chat, you need to adjust your widget settings. From the Chat dashboard, navigate to Settings > Widget, then select the Settings tab. Under Satisfaction Ratings, check the Enable Satisfaction Rating box and click…
Can visitors change their chat rating in Zendesk Chat?
Yes, visitors can change or remove their chat rating at any point during the chat session. When they click a rating, a window appears prompting them to leave a comment. They can update their rating and comment, and only the last rating and comment…
How can agents prompt visitors to leave a chat rating?
Agents can prompt visitors to leave a chat rating by clicking the Rating option in the bottom right of the chat window. This action will display a 'Rate this chat' link in the widget for the visitor. This feature allows agents to actively encourage…
Can I report on chat ratings using Zendesk Analytics?
Currently, you cannot report on chat ratings using Zendesk Analytics. However, you can export chat ratings as a CSV file from History for manual analysis. Zendesk is working on providing reporting support for chat ratings in the future, so stay…
How do chat ratings affect customer satisfaction ratings in Zendesk Support?
If customer satisfaction ratings are enabled in Zendesk Support, the most recent chat rating will update the ticket rating when a ticket is created from a chat. For instance, a Good chat rating will result in a positive satisfaction rating on the…
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