When to Verify User Emails on Their Behalf in Zendesk
When should I verify an end user's email address on their behalf in Zendesk?
You might want to verify an end user's email address on their behalf during testing or when adding known users.
For instance, if you're testing your workflow and need to create test users, or if you're adding new agents whose email addresses you know are legitimate, verifying their emails as you add them can streamline the process.
More related questions
How can I verify an end user's email address on their behalf in Zendesk?
You can verify an end user's email address on their behalf by accessing their profile and selecting the 'Verify Now' option. To do this, first, ensure that the user has been added to your system. Then, navigate to the user's profile, click the down…
Why is it important to verify an end user's email address in Zendesk?
Verifying an end user's email address ensures that their support requests are processed correctly and not left in limbo. If a user submits a support request without verifying their email, the request will remain in the Suspended tickets view and…
What should I do if a user's email address is unverified in Zendesk?
If a user's email address is unverified, you can identify it by a warning icon next to their email on the Customers page. Hovering over this icon will display 'Unverified email'. You can search for unverified emails using the 'is_verified:false'…
Can I automate the email verification process for users in Zendesk?
Currently, there is no native way to automate the email verification process in Zendesk. However, you can use the Zendesk Users API to verify emails in bulk. This requires updating the 'verified' property to true for multiple users at once. Keep in…
How can I search for unverified email addresses in Zendesk?
You can search for unverified email addresses in Zendesk using the 'isverified' search term on the Customers page. For example, 'isverified:false' will return all users with an unverified primary email address. This search functionality helps you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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