What 'Tickets updated w/comment' Measures
Understand that 'Tickets updated w/comment' measures ticket IDs, not update counts, and learn how to adjust your report.
What does the 'Tickets updated w/comment' metric actually measure?
The 'Tickets updated w/comment' metric measures the number of ticket IDs updated, not the number of updates. It returns the ID of each ticket that has been updated.
This means that even if a ticket has multiple updates, it will only be counted once in your report. To measure the actual number of updates, you need to adjust your report settings by adding 'Update - date' as a Row.
More related questions
Why does the 'Tickets updated w/comment' metric not show the total number of updates?
The 'Tickets updated w/comment' metric counts tickets, not updates. This metric returns the ID of tickets that have been updated, not the number of updates themselves. So, even if a ticket has multiple updates, it will only be counted once. To…
How can I count the number of updates in Zendesk Explore?
To count updates in Zendesk Explore, add 'Update - date' as a Row in your report. This will show the total number of updates. The 'Tickets updated w/comment' metric only counts the number of ticket IDs, not the updates themselves. By including…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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