What is Zendesk Workforce Management (WFM) add-on?
What is the Zendesk Workforce Management (WFM) add-on?
The Zendesk Workforce Management (WFM) add-on is an enhanced platform designed to improve the user experience for Zendesk admins and agents. It offers a faster, more stable environment with comprehensive reporting capabilities.
The WFM add-on integrates directly with Zendesk, providing a unified experience and new features not available in legacy Tymeshift plans. It includes improvements like early access programs, better scheduling, and time-off management, making it a modern solution for workforce management. For more details, check out theoriginal documentation.
More related questions
How will my legacy Tymeshift account be migrated to the WFM add-on?
Your legacy Tymeshift account will be migrated to the Zendesk WFM add-on with a notification sent 30 days prior to the migration. The process varies depending on whether you're using Tymeshift 2022 or V1. For Tymeshift 2022 users, the migration is…
What are the differences between Tymeshift 2022 and the WFM add-on?
Migrating from Tymeshift 2022 to the WFM add-on introduces several changes, including updated admin pages and enhanced user management. The WFM add-on simplifies billing through Zendesk and replaces Rules with Automations. Users on the Tymeshift…
What changes can Tymeshift V1 users expect with the WFM add-on?
Tymeshift V1 users will experience significant changes when migrating to the WFM add-on, including a more integrated workforce management solution. The WFM add-on offers an easier scheduling process, a seamless agent experience, and new…
What features are exclusive to the Zendesk WFM add-on?
The Zendesk WFM add-on includes exclusive features not available in legacy Tymeshift plans, such as automatic scheduling and time-off management. It also offers a forecast feature using two years of Zendesk data, integrations with Google Calendar,…
How can I prepare for migrating from Tymeshift to the WFM add-on?
Preparing for migration from Tymeshift to the WFM add-on involves understanding the differences and ensuring your data is ready. For Tymeshift 2022 users, ensure any existing Rules are noted and deleted before migration, as they will be replaced by…
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