Web Widget Issues on Mobile vs Desktop
Discover why the Zendesk Web Widget may work on desktop but not on mobile and how to resolve it.
Why does the Web Widget work on desktop but not on mobile?
The Web Widget may work on desktop but not on mobile due to specific settings or configurations.
If you encounter this issue, it might be related to incomplete host mapping settings or SSL configurations that are not compatible with mobile browsers. Ensure that all settings are correctly configured and that SSL is enabled and active. If the problem persists, consider reaching out to Zendesk support for further assistance.
More related questions
Why does the Zendesk Web Widget show no search results?
The Zendesk Web Widget may show no search results due to incomplete host mapping settings. To resolve this issue, ensure that your host mapping settings are complete. This involves adding a host-mapped address to your Zendesk account. If you are…
How can I complete host mapping settings in Zendesk?
Completing host mapping settings in Zendesk is crucial for the Web Widget to function properly. To complete these settings, you need to add a host-mapped address to your Zendesk account. If your account uses multibrand, navigate to the Admin Center…
What are the SSL requirements for Zendesk Web Widget?
SSL requirements are essential for the Zendesk Web Widget to display search results correctly. Your account must have hosted SSL enabled and an active SSL certificate. Zendesk provides an SSL certificate at no extra cost, which is included with…
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