Web Widget Experience for Authenticated Users
What is the experience for authenticated end users using the Web Widget?
Authenticated end users using the Web Widget have a seamless experience, as their ongoing chat sessions and messaging conversations are synced across devices. This allows them to switch computers or browsers without losing their conversation progress.
Additionally, authenticated end users can view their past conversations by scrolling up in the conversation log within the widget. This provides them with continuity and context, enhancing their overall experience.
More related questions
How can agents identify authenticated end users in Zendesk Agent Workspace?
Agents can easily identify authenticated end users in the Zendesk Agent Workspace by looking for a check mark icon next to the end user's name in the ticket conversation. This icon signifies that the end user's identity has been verified, providing…
Can agents edit details of authenticated end users in Zendesk?
Yes, agents can edit the details of authenticated end users in the Zendesk Agent Workspace. This includes modifying the end user's name, email address, location, and language. This flexibility allows agents to ensure that the end user's information…
What happens to the authentication icon when a chat ends?
When a chat conversation with an authenticated end user ends, the green check mark icon that indicates authentication disappears. This icon is only visible during active chat sessions to signify that the end user's identity has been verified. Once…
How does JWT SSO affect user creation in Zendesk?
Using JWT SSO for user authentication in Zendesk can sometimes result in new users being created with random names, such as 'Visitor 88802267'. This occurs when the JWT SSO process does not correctly pass the user's name and email from your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
