Web Messenger 5.0 Update in Zendesk
What is the Web Messenger 5.0 update in Zendesk?
Web Messenger 5.0 is a major update to Zendesk's customizable messaging widget, allowing users to move conversations from the browser to persistent channels like SMS. This update enhances the flexibility and reach of customer interactions. For more details, refer to theoriginal article.
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What are the new features in Zendesk Support for November 2020?
In November 2020, Zendesk Support introduced several new features. The Salesforce integration now supports multiple organizations, allowing multiple Salesforce contacts or leads with the same email address to be connected to a user in Support….
How has the Guide Admin experience improved in November 2020?
The Guide Admin experience saw improvements in November 2020 with an updated Article management interface. This update provides a clearer distinction between the Publishing and Reviewing states, making it easier for users to manage articles. For…
What is the new Zendesk Sell-Support integration?
The new Zendesk Sell-Support integration allows users to access all Support tickets within Sell and view Sell data from the Support interface. This integration streamlines customer communication by providing a unified view of interactions. For more…
What updates were made to the Zendesk Agent Workspace in November 2020?
In November 2020, the Zendesk Agent Workspace became available for Support Team, Professional, and Enterprise users. Additionally, a new WhatsApp self-service flow was introduced for adding social messaging channels, and native conversation…
How has product access management improved in Zendesk?
Zendesk has centralized the management of product access and roles into a single unified view, allowing account admins to manage staff members more efficiently. This update streamlines the process of setting roles and access across different…
What new resources are available for evaluating Zendesk products?
Zendesk has added four new guides to help users evaluate Support, Guide, Chat, and Talk during their Support Suite trial. These guides provide quick and easy insights into the most popular product features. For more information, see the [original…
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