Visitor Info Limitations in Zendesk Agent Workspace
Why can't I see visitor information in Zendesk Chat with Agent Workspace?
If you're using the Agent Workspace in Zendesk Chat, you might notice that visitor information isn't displayed as it is in the Chat Dashboard. This is a limitation of the Agent Workspace, where only ongoing conversations are shown. For more details, you can refer to the limitations section in the Zendesk Agent Workspace documentation.
More related questions
How can I monitor my website visitors using Zendesk Chat?
You can monitor your website visitors in real-time using the Visitors activity feature in Zendesk Chat. This feature provides a comprehensive overview of all visitors currently on your site, including details like their browser, operating system,…
What are the different views available for monitoring visitors in Zendesk Chat?
Zendesk Chat offers two main views for monitoring visitors: List view and Visual view. The List view displays visitors in a categorized list, while the Visual view presents them in a heat-map style display. You can switch between these views by…
How are visitors categorized in Zendesk Chat?
In Zendesk Chat, visitors are categorized based on their interactions and status on your website. Categories include Incoming chats, Assigned, Chat button clicked, Trigger activated, Currently served, Active website visitors, Idle website visitors,…
Can I group visitors in Zendesk Chat by different criteria?
Yes, you can group visitors in Zendesk Chat by various criteria such as Activity, Page Title, Page URL, Country, Serving Agent, Department, Browser, Search Engine, and Search Term. This allows you to organize and monitor visitors based on specific…
What is the High-Load Dashboard in Zendesk Chat?
The High-Load Dashboard in Zendesk Chat is designed for handling high traffic, specifically when you have 5000 or more concurrent visitors. It simplifies the view by only showing Incoming and Currently Served chats, making it easier to manage large…
How do I enable the High-Load Dashboard in Zendesk Chat?
To enable the High-Load Dashboard in Zendesk Chat, navigate to Settings > Account > Visitor List tab in your dashboard. From there, select the High Load Dashboard checkbox and click Save Changes. This will adjust your dashboard to only show…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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