Visibility of Articles Across Multiple Zendesk Help Centers
Can the same article be visible in multiple Zendesk help centers?
Currently, Zendesk Guide does not support having the same article visible in multiple help centers. The closest solution is to use the Help Center Manager app to deep copy articles from one help center to another.
However, this requires manual maintenance to keep the articles in sync. While this feature is not yet available, Zendesk is aware of the demand and is working on potential solutions.
More related questions
How can I manually copy content from one Zendesk help center to another?
To manually copy content from one Zendesk help center to another, you can simply copy and paste each article. This method is straightforward and works well if you only have a few articles to transfer. However, it can be time-consuming if you have a…
What is the Help Center API and how can it assist in copying content?
The Help Center API allows you to automate the process of copying content between Zendesk help centers. By creating a custom script, you can efficiently transfer articles, sections, and categories without manually copying and pasting each one. This…
Can Zendesk partners help with migrating help center content?
Yes, Zendesk partners can assist with migrating help center content. They offer professional services to handle complex migrations, ensuring that all your data is transferred accurately and efficiently. This option is ideal if you have a large…
What are content blocks and how can they be used in Zendesk?
Content blocks in Zendesk allow you to reuse article content across different help centers. This feature is useful for maintaining consistency and reducing the need to duplicate content manually. By using content blocks, you can update a piece of…
Is there an app that can help duplicate articles between Zendesk help centers?
Yes, the Help Center Manager app can help you duplicate articles between Zendesk help centers. This app allows you to create deep copies of articles, including translations, attachments, and images, with just a few clicks. The app also offers…
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