Viewing Ticket Trigger Categories in Zendesk
How can I view ticket trigger categories in Zendesk?
To view ticket trigger categories in Zendesk, navigate to the Admin Center and selectObjects and rulesfrom the sidebar, then chooseBusiness rules > Triggers. Click on theTicketstab and use the expander (>) next to a category to show or hide the ticket triggers within it. You can also use the Status drop-down to filter between active and inactive triggers. For more details, check out theoriginal documentation.
More related questions
How do I reorder ticket trigger categories in Zendesk?
Reordering ticket trigger categories in Zendesk is simple. In the ticket triggers list, clickEdit orderat the top. You'll see a list of categories and triggers in their default order. Use the up or down arrows to move a category and its…
Can I rename a ticket trigger category in Zendesk?
Yes, you can rename a ticket trigger category in Zendesk without affecting the triggers within it. To do this, click the options menu icon next to the category you want to rename, selectRename, enter the new name, and clickUpdate. This…
How do I delete a ticket trigger category in Zendesk?
To delete a ticket trigger category in Zendesk, ensure all triggers within it are inactive or moved to another category. SelectInactivefrom the Status drop-down, click the options menu icon next to the category, and chooseDelete. Confirm…
Is it possible to bulk move triggers into a category in Zendesk?
Yes, you can bulk move triggers into a category in Zendesk. On the Triggers page, clickEdit order, select the triggers you want to move, and drag them into the desired category. This feature saves time when organizing multiple triggers.
What should I do if I encounter an error when reordering trigger categories?
If you encounter an error while reordering trigger categories, such as 'Trigger order wasn't updated', give it a moment and try again. This issue might occur due to temporary glitches. For persistent problems, refer to the Zendesk support…
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