Viewing Individual Performance in Zendesk QA
How can I view individual performance in Zendesk QA?
In Zendesk QA, you can view individual performance using the Reviewer performance and Reviewee performance cards. These cards offer detailed information about the pass rate for each user.
You can see the pass rate for a particular user, the periodic change in their pass rate, and the number of reviews they have passed.
More related questions
What is the pass rate in Zendesk QA?
The pass rate in Zendesk QA helps evaluate the quality of customer interactions. It determines whether each review passes or fails based on a predefined baseline score. You can track the pass rate on the Reviews dashboard to ensure your team's…
How is the pass rate calculated in Zendesk QA?
The pass rate in Zendesk QA is calculated using the baseline score for the Internal Quality Score (IQS). Each review is marked as a pass or fail based on this score. A review passes if it scores 80% or higher, and fails if it scores 79.9% or lower….
Where can I view the pass rate in Zendesk QA?
You can view the pass rate in Zendesk QA on the Reviews dashboard. The Pass rate card provides a quick overview of your team's pass rate. This dashboard is a useful tool for tracking performance and ensuring that your team meets the quality…
What information does the Score by reviews card provide?
The Score by reviews card in Zendesk QA provides a detailed view of each review's outcome. It shows whether each review resulted in a pass or fail. This card is essential for understanding the specifics of each review and helps in identifying areas…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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