Viewing CCs and Followers in Zendesk App
How can I view CCs and followers on a ticket in the Zendesk mobile app?
Viewing CCs and followers on a ticket helps you understand who will receive notifications.
To see CC'd users, open the ticket and tap 'Write a reply', then 'CC' to view the list. For followers, open the ticket, tap 'Properties', and check the 'Followers' section to see who is listed.
More related questions
How do I add CCs to a ticket in the Zendesk Support mobile app?
To add CCs to a ticket in the Zendesk Support mobile app, you need to be making a public reply. Open the ticket, tap 'Write a reply', and select 'Public reply' from the drop-down menu. Then, tap 'CC' and enter the name or email of the user you want…
How can I add followers to a ticket in the Zendesk mobile app?
Adding followers to a ticket in the Zendesk mobile app is straightforward. Open the ticket and tap the 'Properties' tab. Then, tap 'Followers' and either select your name to add yourself or enter another user's name to add them. You can also follow…
How do I use @mentions in the Zendesk Support mobile app?
Using @mentions in the Zendesk Support mobile app allows you to notify other agents. To add an @mention, open the ticket and tap 'Write a reply'. Use the '@' symbol in the formatting toolbar and select an agent from the list. This action adds the…
What are the differences between CCs, followers, and @mentions in Zendesk?
CCs, followers, and @mentions serve different purposes in Zendesk. CCs include end users and agents in ticket notifications, allowing them to respond publicly or privately. Followers are internal users who receive ticket notifications but cannot…
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