To view the full email content in a Zendesk ticket, you need to access the original email. Zendesk stores the entire email even if it doesn't display all of it in the comment field.
To see the original update, hover your mouse over the original comment in the ticket, click the arrow that appears, and select 'View original email'. This will show you the complete message that was received, including any content below the email delimiter.
If your updated Zendesk ticket isn't showing any content from the customer, it might be due to the email delimiter. Zendesk uses a specific delimiter in email notifications that looks like this:##- Please type your reply above this line -##
. The…
The email delimiter in Zendesk notifications is a line that separates the latest reply from previous messages. It looks like this:##- Please type your reply above this line -##
. Zendesk uses this delimiter to determine which part of the email to…
Yes, you can customize the email delimiter in Zendesk. The default delimiter is##- Please type your reply above this line -##
, but you have the option to modify it. Customizing the delimiter can be done through your email notification templates….