View Agents Assigned to Capacity Rule in Zendesk
Learn how to view agents assigned to a capacity rule in Zendesk. Navigate through Admin Center to manage your team's workload effectively.
How can I view agents assigned to a capacity rule in Zendesk?
To view agents assigned to a capacity rule, navigate to the Admin Center and select Objects and rules, then Omnichannel routing, and finally Capacity rules. On the Capacity rules page, click the options menu icon and select View assignees. A drawer will appear showing the list of assignees, and you can use the search bar to find a specific agent. Once you're done, simply close the assignee list drawer.
This feature helps you manage your team's workload by allowing you to see which agents are assigned to specific capacity rules, ensuring a balanced distribution of tasks. For more details, check out theoriginal Zendesk help article.
More related questions
How do I remove an agent from a capacity rule in Zendesk?
To remove an agent from a capacity rule, you need to assign them to a different capacity rule. In Zendesk, each agent must be assigned to one and only one capacity rule. By assigning them to a new rule, they are automatically removed from their…
Why are light agents included in Zendesk capacity rules?
Light agents are included in the capacity rule list to streamline the release process and ensure a seamless experience for all users. Although they cannot be assigned tickets, their inclusion helps maintain consistency across the platform. However,…
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