Verify CNAME DNS Record Setup for Zendesk
How can I check if my CNAME DNS record is set up correctly for Zendesk?
To ensure your CNAME DNS record is set up correctly, you can use tools like MxToolbox, Terminal, or Command Prompt. For a web interface, MxToolbox's CNAME lookup tool is recommended. Mac users can use Terminal with the 'dig' command, while Windows users can use Command Prompt with 'nslookup'. These tools will help verify if your CNAME points to subdomain.zendesk.com.
More related questions
What should I do if I receive a notification about DNS errors from Zendesk?
If you receive a notification from Zendesk about DNS errors, it's important to address it promptly to ensure your Help Center remains accessible. First, check if your host-mapped Help Center is accessible by visiting your branded URL. If it's…
How do I check if my CNAME is propagated worldwide?
To check if your CNAME is propagated worldwide, use DNS Checker. Enter your branded URL, select CNAME from the dropdown, and click Search. Ideally, you should see green checks indicating successful propagation with yoursubdomain.zendesk.com as the…
What is a CAA record and how do I validate it for Zendesk?
A CAA record specifies which certificate authorities are allowed to issue certificates for your domain. To validate it, use DNS Spy by entering your branded URL and clicking Validate CAA. If no CAA records are detected, no action is needed. If…
What should I do if I still have DNS issues after following Zendesk's steps?
If you still encounter DNS issues after following Zendesk's steps, contact their Support team by replying to the proactive notification you received. Provide them with the results from the tests you performed for further assistance.
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