Using Zendesk's Expand Feature for Content Creation
What is the Expand feature in Zendesk's generative AI?
The Expand feature in Zendesk's generative AI helps you create more detailed content from brief notes or bullet points.
When you're writing an article or content block, you can select the text you want to expand and use the Enhance writing icon to generate a more comprehensive version. This tool is particularly useful for turning short lists into full paragraphs, ensuring your content is thorough and informative. You can review and choose from up to five AI-generated suggestions to find the one that best fits your needs. For more details, check out theoriginal article.
More related questions
How can I change the tone of my content using Zendesk's AI?
Zendesk's AI allows you to adjust the tone of your content to be more friendly or formal, depending on your brand's needs. To change the tone, select the text in your article or content block, click the Enhance writing icon, and choose either 'Make…
How does Zendesk's AI simplify help center content?
Zendesk's AI can simplify your help center content to make it clearer and more concise. This feature is ideal for instructional or technical content, as it removes unnecessary complexity and jargon. To simplify your content, select the text, click…
What are the requirements to use Zendesk's generative AI features?
To use Zendesk's generative AI features, you need the Advanced AI add-on. These features, powered by OpenAI’s Enterprise GPT, include options to expand, simplify, and change the tone of your content. Ensure you have the necessary add-on to access…
Can I try different AI-generated content suggestions in Zendesk?
Yes, Zendesk allows you to try up to five different AI-generated content suggestions. When using features like Expand, Simplify, or tone adjustment, you can click 'Try again' to generate alternative suggestions. This flexibility ensures you can…
Is there a shortcut for using Zendesk's AI tools?
Currently, there are no keyboard shortcuts for Zendesk's AI tools, but you can use tabbing to navigate more quickly. While shortcuts are not available at the moment, Zendesk is considering introducing them in the future. In the meantime, using the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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