Using Zendesk Jira Integration During Migration
Can I continue using Zendesk Jira integration features during migration?
Yes, you can continue using all other integration features while the migration process is ongoing. The migration of links from the old Jira instance to the new one may take up to an hour, depending on the number of links. However, this does not affect the functionality of other integration features, allowing you to maintain productivity during the transition.
More related questions
What are the requirements for migrating the Zendesk Jira integration?
To successfully migrate the Zendesk Jira integration, you need to ensure that your Jira issue key data is maintained during the transfer between Jira accounts. Additionally, your Jira instance must be public and not behind a firewall to allow…
How do I migrate the Zendesk Support for Jira integration to a new Jira instance?
Migrating the Zendesk Support for Jira integration involves several steps. First, create a new Jira instance and migrate your data from the old instance, ensuring you maintain the Jira issue ID and key data. Next, disconnect the current Zendesk…
What should I do if my Jira instance is behind a firewall?
If your Jira instance is behind a firewall, it will not be possible to migrate your links between Jira instances using the Zendesk integration. The Jira instance must be public to allow the migration process to occur. Consider adjusting your…
How can I track the progress of my Zendesk Jira integration migration?
You can track the progress of your Zendesk Jira integration migration within the Jira administration settings. Navigate to Apps > Manage apps > Zendesk Support for JIRA > Configure > Link Migration. Here, you will see a list of previously connected…
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