Using Your Own Phone Number with Zendesk Talk or Sell
Can I use my own phone number with Zendesk Talk or Sell?
Yes, you can use your own phone number with Zendesk Talk or Sell, but there are some conditions. You need to have a paid subscription to port your number into either Talk or Sell, as porting is not available for trial accounts.
To start the process, the account owner must initiate a porting request. Keep in mind that Zendesk's phone provider, Twilio, can port most US domestic local and toll-free numbers and some numbers in Canada. If you need international numbers, you can purchase them for over 40 countries. Note that toll-free numbers have more restrictions and may take longer to port. For more details, check out the originalZendesk article.
More related questions
What are the prerequisites for porting a phone number to Zendesk?
To port a phone number to Zendesk, you must have a paid subscription and the account owner must initiate the porting request. Porting is not available for trial accounts. Zendesk's phone provider, Twilio, can port most US domestic local and…
Can I use the same phone number for both Zendesk Talk and Sell?
No, you cannot use the same phone number for both Zendesk Talk and Sell. Each service requires a separate phone number. This means if you want to use both Talk and Sell, you'll need to have two distinct phone numbers. This separation ensures that…
How long does it take to port a toll-free number to Zendesk?
Porting a toll-free number to Zendesk can take a bit longer than local numbers due to additional restrictions. The exact time frame can vary, but you will receive information on whether your porting request is approved and a date when the number…
What happens after I initiate a porting request with Zendesk?
After you initiate a porting request with Zendesk, you'll receive information on whether the request is approved and a date for when the number will be transferred. In the meantime, you can continue using your number with your current phone carrier…
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