Using Your Existing Number with Zendesk Text
Can I use my existing phone number with Zendesk Text?
Yes, you can port your existing phone number to Zendesk Talk, and if it's capable of SMS, you can use it with Zendesk Text. This process allows you to keep your current number while taking advantage of Zendesk's text capabilities.
Keep in mind that porting a number might take some time, so it's important to plan accordingly. For more details, you can read about porting numbers into Zendesk Talk in their documentation.
More related questions
How does Zendesk Text pricing work?
Zendesk Text pricing is based on the country you are texting to and from. The cost structure is designed to be flexible and tailored to your specific needs. For example, texting a mobile phone in London will have a different rate compared to…
What are the inbound text costs for Zendesk Text?
Inbound texts in Zendesk Text are charged per message segment. For example, if customers text your number in Austria, the cost is $0.009 per message segment. These inbound texts create a ticket, allowing agents to engage with customers directly…
How are outbound text rates determined in Zendesk Text?
Outbound text rates in Zendesk Text depend on the country you are texting to. For instance, sending an SMS to a Verizon number in the United States costs $0.013 per message segment, while other carriers cost $0.009. You can use the 'I text…
Are there any discounts available for Zendesk Talk credits?
Yes, Zendesk offers package discounts for Talk credits if you pay by invoice. These discounts can help you save money on your Talk usage. For example, purchasing $1,000 in credits gives you $1,031 in total Talk credits, saving you 3%. Larger…
What should I know about Zendesk Text number availability?
Zendesk Text numbers are available in many countries globally, allowing you to support customers worldwide. However, some numbers may be in BETA, meaning they are currently being tested by Zendesk's voice provider, Twilio. If you're interested in…
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