Using 'Visitor Path' Instead of Missing URL in Zendesk
Discover how to use 'Visitor path' as an alternative to missing URLs in Zendesk for triggering actions like setting a Brand.
Can I use 'Visitor path' as an alternative to the missing URL in Zendesk?
Yes, you can consider using the 'Visitor path' information as an alternative when the URL is missing in Zendesk. This can be particularly useful if you're using the URL to trigger changes, such as setting a Brand in a ticket.
While the URL might not always be available, the 'Visitor path' can provide similar insights. Additionally, you might explore using webhooks and triggers to automate actions based on the 'Visitor path'.
More related questions
Why is the visitor URL missing from Zendesk Chat transcripts?
The visitor URL might be missing from Zendesk Chat transcripts due to specific user actions. If a user accesses the chat via a direct link that opens in a separate browser tab, or if they pop out the chat widget and wait over 15 minutes before…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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