Using Triggers to Auto-Comment on Zendesk Tickets
Can I use a trigger to automatically add comments to a Zendesk ticket?
You can only automatically add comments to a Zendesk ticket using a trigger if you have the Advanced AI add-on. Without this add-on, Zendesk does not natively support adding comments through triggers.
With the Advanced AI add-on, you can set up a trigger to automatically add either a public comment or an internal note to a ticket that meets specific conditions. However, it's important to note that using webhooks with Zendesk APIs as a workaround is not supported and can lead to issues like race conditions. For more details, you can refer to the originalZendesk article.
More related questions
Why can't I use webhooks to add comments to Zendesk tickets?
Using webhooks to add comments to Zendesk tickets is not supported due to potential technical issues. This method can lead to race conditions and other conflicts, which is why Zendesk advises against it. While it might seem like a viable…
What are the limitations of using triggers for ticket comments in Zendesk?
The main limitation is that you cannot natively add comments to tickets using triggers unless you have the Advanced AI add-on. Without this add-on, Zendesk does not support this functionality. Additionally, while some users have found workarounds…
Is there a workaround to add comments to Zendesk tickets without the Advanced AI add-on?
While some users have attempted to use webhooks or API calls as a workaround to add comments to Zendesk tickets, these methods are not supported by Zendesk. They can lead to race conditions and other technical conflicts. If you need to add comments…
How can I add comments to Zendesk tickets using the Advanced AI add-on?
With the Advanced AI add-on, you can configure triggers to automatically add comments to Zendesk tickets. This feature allows you to add either public comments or internal notes based on specific conditions set within the trigger. This…
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