Using Triggers to Add Comments to Zendesk Tickets
How can I use triggers to add comments and notes to tickets in Zendesk?
In Zendesk, you can use triggers to automatically add comments and notes to tickets, streamlining communication and record-keeping. This requires the Advanced AI add-on, which allows you to set up conditions and actions that automate these updates. This feature is particularly useful for maintaining a clear and consistent ticket history.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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