Using the Bot Builder in Zendesk Messaging
When should I use the bot builder in Zendesk messaging?
Use the bot builder in Zendesk messaging to design interactions that occur before a customer starts messaging a team member. The bot builder is ideal for creating intents that gather important information from customers through the Web Widget before they engage with live support.
For example, you can set up the bot to ask customers for details about their issue, which helps streamline the support process once they connect with a team member. This proactive approach ensures that your team has all the necessary information to assist the customer efficiently.
More related questions
How do the bot builder and Support triggers work together in Zendesk messaging?
The bot builder and Support triggers in Zendesk messaging work together to streamline customer interactions and ticket management. The bot builder is used to design interactions that occur before a customer actively messages a team member, such as…
When should I use Support triggers in Zendesk messaging?
Support triggers in Zendesk messaging should be used after a messaging ticket is created, updated, or when the end user is inactive for ten minutes. These triggers automate actions such as adding tags or routing tickets to specific groups,…
What are some examples of workflows using both the bot builder and Support triggers?
Combining the bot builder and Support triggers in Zendesk allows for efficient workflows that enhance customer support. One example is using the bot builder to gather initial information from customers before they engage with a team member, and…
How can I route messaging tickets using Support triggers in Zendesk?
Routing messaging tickets using Support triggers in Zendesk involves setting up conditions and actions that automatically direct tickets to the appropriate team. This is particularly useful for ensuring that tickets are handled by the right team…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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