The Analytics tab in Zendesk Chat provides a variety of reports to measure live chat metrics.
You can access metrics such as chat volumes, satisfaction ratings, response times, and agent activity. This tab is essential for understanding how your live chat is performing and identifying areas for improvement. For more detailed insights, you can also use the Explore live dashboard to view real-time chat activity metrics.
To monitor website visitors in Zendesk live chat, use the Visitors tab in the Chat dashboard. If your account uses the classic Support interface, you can find the Visitors tab on the sidebar of the Chat dashboard. This tab categorizes each visitor…
To oversee conversations in Zendesk messaging, you can use the Agent Workspace and create custom views. In the Agent Workspace, you can build a view to display conversations waiting to be served and those currently being served. This involves…
To create a view for incoming messaging requests in Zendesk, you need to set up a custom view in the Agent Workspace. Start by adding a new view and giving it a title, such as 'Incoming requests.' Set conditions to filter tickets, like status and…
The Explore live dashboard in Zendesk provides real-time metrics for both live chat and messaging activities. This tool is crucial for monitoring ongoing conversations and agent performance, offering insights into active chats, chats in queue, and…