Using SSO with Closed Zendesk Support
How does single sign-on (SSO) work with a closed Zendesk Support?
When using SSO with a closed Zendesk Support, user management and authentication occur outside of Zendesk. Only users synced through your SSO service can access Zendesk.
If a user not in your system sends a support request, it will be suspended. It's important not to send verification emails, as password management is handled externally.
More related questions
How can I restrict Zendesk Support to only allow added users to submit tickets?
To restrict Zendesk Support so that only added users can submit tickets, you need to set up a closed instance. This means your Help Center remains visible to everyone, but only users you add to your Zendesk account can sign in and submit support…
What happens when I disable the 'Anyone can submit tickets' option in Zendesk?
Disabling the 'Anyone can submit tickets' option in Zendesk gives you control over who can submit support requests. This setting removes the Sign Up link from the Help Center, preventing self-registration. As a result, only users you manually add…
How do I add users to a closed Zendesk Support?
In a closed Zendesk Support setup, you need to manually add users. You can do this individually, in bulk, or via the Zendesk API. Once added, users are initially unverified and can submit requests via email. To allow them to submit through the Help…
What is the process for email verification and password creation in Zendesk?
When you add users to Zendesk, you can choose to send a welcome email that prompts them to verify their email address and create a password. This step is crucial for users to sign in to the Help Center. If you opt not to send the welcome email,…
Can anonymous users submit support requests in a closed Zendesk?
Yes, even in a closed Zendesk, anonymous users can submit support requests. These requests are added to the Suspended Tickets view, where agents can choose to recover them. Recovering a ticket creates a new user account and adds the ticket to your…
How can I restrict Help Center content to signed-in users only?
To restrict Help Center content to signed-in users, you can require users to sign in to access the Help Center. This ensures that only users you have added to your Zendesk can view your content. Visitors will only see the sign-in page, and without…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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