Yes, you can use both SAML and JWT for SSO in Zendesk. You can have both enabled with JWT as the default option. For instance, you can create an 'Agent tab' on your custom landing page specifically for JWT. This setup allows you to leverage the strengths of both authentication methods while providing flexibility in how users log in.
For more information on setting up SSO, you can refer to the Zendesk resource page on Single sign-on.
To set up multiple SSO integrations for different Zendesk help centers, you can use the 'Let them choose' option or follow a specific workaround. The default Zendesk authentication method allows for multiple SSO options. You can set a primary SSO…
IDP-initiated and SP-initiated logins are two different methods for authenticating users in Zendesk. In an IDP-initiated login, users start at the SSO provider's login page, such as Okta, and are then authenticated into Zendesk and other sites….
To ensure proper authentication for IDP-initiated logins in Zendesk, you need to have the correct shared secret for JWT or certificate for SAML. This is crucial for users who start at the SSO provider's login page, such as Okta, and then…
The 'Let them choose' option in Zendesk allows you to present multiple SSO login buttons to users, giving them the choice of which SSO method to use. This is particularly useful if you have multiple help centers and want to offer different SSO…