Using Pinned Notes for Coaching in Zendesk QA
How can I use pinned notes for coaching in Zendesk QA?
Pinned notes in Zendesk QA are a great tool for coaching agents. You can pin conversations with notes and share these pins with agents or other reviewers to help prepare for coaching sessions. This feature allows you to highlight specific interactions that can be used as learning examples, making it easier to provide targeted feedback and guidance.
By using pinned notes, you can ensure that both you and your agents have a clear understanding of the areas that need improvement. This collaborative approach not only enhances the coaching process but also empowers agents to take ownership of their development. For more details, you can check the originalZendesk QA for coaching guide.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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