Using Non-Custom Email Domains with Zendesk
Can I use a non-custom email domain with Zendesk?
No, you cannot use a non-custom email domain, like @gmail.com or @yahoo.com, with Zendesk's email sending feature. This is because you won't have access to the DNS settings required to authorize Zendesk to send emails on your behalf. It's recommended to use a custom domain for full functionality.
More related questions
Why should I allow Zendesk to send emails on behalf of my domain?
Allowing Zendesk to send emails on behalf of your domain helps maintain your brand identity. When you configure your domain to let Zendesk send emails, the emails appear to come directly from your domain rather than Zendesk's, preserving your…
How do I set up an SPF record for Zendesk?
Setting up an SPF record for Zendesk involves editing your domain's DNS settings to add a TXT record. This record authorizes Zendesk to send emails on your behalf, helping to prevent your emails from being marked as spam. The recommended SPF record…
What are the advantages of configuring Zendesk to send emails from my domain?
Configuring Zendesk to send emails from your domain ensures that your emails maintain your brand's identity and are less likely to be marked as spam. This setup allows emails to appear as if they are sent directly from your domain, rather than…
How can I verify my domain for Zendesk email sending?
To verify your domain for Zendesk, you need to add a unique TXT record to your DNS settings. This record confirms that you own the domain and allows Zendesk to send emails on your behalf. Once added, you can verify the setup in Zendesk's Admin…
What should I do if my SPF record is not validating?
If your SPF record is not validating, ensure that you have only one SPF record for your domain, as having multiple can cause issues. Combine any existing SPF records with Zendesk's recommended record. If problems persist, consult your domain…
What is the role of SPF checks in Zendesk email sending?
SPF checks are crucial for verifying that emails sent from your domain are authorized, preventing them from being marked as spam. By adding an SPF record to your DNS, you publicly declare that Zendesk is an authorized sender for your domain. This…
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